Shipping Policy

Thank you for choosing Aurea Couture. Below you will find important information regarding our shipping process.

1. Order Processing Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • During peak seasons or promotions, processing times may be slightly longer.

  • Once your order has shipped, you will receive a confirmation email with tracking information (if available).

2. Shipping Times

Shipping times depend on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–20 business days

Delivery times are estimated and not guaranteed.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on location and order size.

  • Any free shipping promotions will be clearly indicated on the website.

4. Order Tracking

Once your order has shipped:

  • You will receive a tracking number via email

  • Tracking updates may take 24–48 hours to appear in the courier's system

If you do not receive tracking details, please contact us.

5. Delays

We are not responsible for delays caused by:

  • Customs procedures

  • Weather conditions

  • Carrier service disruptions

  • Incorrect shipping information provided by the customer

If your package experiences a significant delay, please contact us and we will do our best to assist you.

6. Incorrect Address

Please ensure that the shipping address entered at checkout is correct.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Additional charges may apply if the package is returned due to an incorrect address.

7. Lost or Damaged Packages

If your order arrives damaged or is lost during transit:

  • Contact us within 7 days of delivery

  • Provide photos (in case of damage)

We will assess the issue and provide an appropriate solution (replacement or refund, if applicable).

8. Customs, Duties, and Taxes (International Orders)

For international orders:

  • Any customs fees, duties, or taxes are the responsibility of the customer

  • These costs vary by country and are not included in product prices

9. Contact Us

If you have any questions regarding shipping, please contact us:

Email: info.aureacouture@gmail.com

Website: https://aureacouture.com/