Refund Policy

At My Casa Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 7–14 days of delivery.

  • The product must be unused, unworn, and in original condition.

  • The item must be in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items (unless defective)

  • Gift cards

  • Personalized or custom-made items

  • Used or damaged items (unless received damaged)

3. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery.

  • Provide clear photos or videos showing the issue.

  • We will review the case and offer a replacement or refund if approved.

4. Refund Process

Once we receive and inspect your return:

  • You will be notified about approval or rejection.

  • If approved, your refund will be processed to your original payment method.

  • Refunds may take 5–10 business days to appear depending on your bank or payment provider.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  • Original shipping fees (if any) are non-refundable.

6. Order Cancellation

Orders can be canceled within 12 hours of purchase.

After this period, the order may already be processed or shipped and cannot be canceled.

7. Exchanges

We replace items only if they are defective or damaged.
If you need an exchange, please contact us first.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you still have not received your refund, contact us.

9. Contact Us

For returns, refunds, or exchanges:

Email: mycasastore.info@gmail.com
Website: https://mycasastore.com/